Model

A Model represents a specific product — for example a particular notebook model from a specific manufacturer. Every Hardware Asset is linked to a Model, and every Model is linked to a Category and (optionally) a Manufacturer.

TABLE OF CONTENTS

• Overview
• Core Fields
• Manufacturer
• Category
• Integration Keys
• Display Name
• Related Articles

Overview

Models are the bridge between a generic Category ("Notebook") and a concrete Hardware Asset (a specific serial-numbered device).

Core Fields

• Name
• Description
• Model Number
• Icon and Content Type – falls back to the Category icon on a Hardware Asset if the Model has none set.

Manufacturer

A Model can reference a Manufacturer, which is a Company record flagged as a manufacturer.

Category

Every Model belongs to one Category, which determines the Custom Fields available on Hardware Assets/Configuration Items using this Model.

Integration Keys

Models can carry technical identifiers used to match them against external systems:

• Key Model Intune
• Key Model Apple
• Key Model Sccm
• Key Model Custom 1/2/3 – free custom matching keys for other integrations.

Display Name

Display Name is generated automatically as Manufacturer-ShortName-ModelNumber. Make sure the Manufacturer Company has a Short Name set and the Model has a Model Number, otherwise Display Name stays empty.

Related Articles

See also: Category, Company, Hardware Asset